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At Flix, we want our users to have a clear understanding of our cancellation and refund process. This policy explains how cancellations, refunds, replacements, and return requests are handled for courses, digital products, memberships, and physical products purchased from our website.
By purchasing from Flix, you agree to this Cancellation and Refund Policy.
Digital Courses
Flix provides online courses and digital learning access.
Once a digital course has been purchased and access has been granted, the order may not be eligible for cancellation or refund, unless required by applicable law or approved by Flix in special cases.
Refunds may not be provided if:
- Course access has already been granted
- The student has started or completed the course
- Course materials have been downloaded
- Login details or digital access have been used
- The request is made after the allowed refund period
- The purchase was made during a sale, offer, or discount, unless stated otherwise
Digital Products
Digital products may include PDFs, e-books, worksheets, guides, downloadable files, templates, notes, or other learning resources.
Due to the nature of digital products, refunds are generally not available after the product has been delivered, downloaded, or accessed.
A refund may be considered only if:
- The file was not delivered
- The file is technically inaccessible
- The wrong digital product was provided
- Duplicate payment was made by mistake
Membership Plans and Subscriptions
If Flix offers membership plans or subscription services, cancellation rules may depend on the selected plan.
By purchasing a membership, you understand that:
- Membership fees may be charged monthly, yearly, or according to the selected billing cycle
- Membership access may continue until the end of the paid billing period
- Cancellation stops future renewals, but does not always provide a refund for the current billing period
- Benefits already used may not be refundable
To cancel a membership or subscription, users should contact Flix support or use the available account cancellation option, if provided.
Physical Product Cancellation
Orders for physical products may be cancelled only before the product has been shipped.
Once the product has been shipped, cancellation may not be possible.
If cancellation is approved before shipping, the refund will be processed using the original payment method, subject to payment gateway or bank processing timelines.
Returns for Physical Products
Physical products may be eligible for return only if:
- The product received is damaged
- The wrong item was delivered
- The product is defective
- The item is missing from the package
Return requests must be raised within:
48 hours of delivery
To request a return, customers must provide:
- Order number
- Photos or video of the product and package
- Clear explanation of the issue
Returned products must be unused, in original condition, and with original packaging where applicable.
Non-Returnable Items
The following items may not be eligible for return or refund:
- Digital courses after access is granted
- Downloadable products after delivery
- E-books or PDFs after download
- Sale or discounted items, unless defective
- Used or damaged products caused by the customer
- Products without original packaging
- Products returned after the allowed return period
- Customized or personalized products
Duplicate Payment
If a duplicate payment is made by mistake, please contact us with proof of payment.
After verification, the duplicate amount may be refunded to the original payment method.
Failed Payment but Amount Deducted
If your payment fails but the amount is deducted from your bank account, the amount is usually reversed automatically by the bank or payment gateway.
This process may take:
5 to 10 business days
If the amount is not reversed within the expected time, please contact your bank or payment provider first. You may also contact Flix with transaction details for support.
Refund Processing Time
If a refund is approved by Flix, it may be processed within:
5 to 10 business days
The actual time for the refunded amount to appear in your account may depend on your bank, card provider, UPI provider, or payment gateway.
Replacement Policy
For damaged, defective, incorrect, or missing physical products, Flix may offer a replacement instead of a refund, depending on product availability and verification.
If replacement is not available, a refund or suitable resolution may be offered.
How to Request a Cancellation, Refund, or Return
To request a cancellation, refund, or return, please contact us with the following details:
- Full name
- Registered email address
- Order number
- Product or course name
- Reason for cancellation, refund, or return
- Payment proof, if required
- Photos or videos, if the issue is related to a physical product
Right to Refuse Refund
Flix reserves the right to refuse a cancellation, refund, replacement, or return request if:
- The request does not meet this policy
- The product or course has already been accessed or used
- The return period has expired
- The issue is caused by customer error
- Fraudulent or suspicious activity is detected
- The customer violates Flix terms and conditions
Contact Us
For cancellation, refund, or return-related questions, please contact us:
Flix
Email: premiumsoftapp9@gmail.com